Refund policy
TidyVella Return & Refund Policy
At TidyVella, we want you to shop with confidence. If you experience an issue with your purchase, we’re here to help.
Returns
We accept eligible return requests within 30 days of delivery.
To request a return, please contact TidyVella through our website’s Contact page with your order number, the item you wish to return, and the reason for your request.
Returns must be approved before items are shipped back. Return instructions and the appropriate return address will be provided after approval.
Items should be returned in their original condition, with applicable accessories and packaging.
Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.
Include your order number, a description of the issue, and photographs if available.
We will review the issue and help arrange an appropriate resolution.
Refunds
Once your return has been received and approved, an eligible refund will be issued to your original payment method.
The time required for the refund to appear depends on your payment provider.
Return Shipping
Return shipping arrangements and any applicable costs will be explained when your return request is reviewed.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. Once an order has entered processing or shipment, cancellation may no longer be possible.
Contact Us
For questions about returns, refunds, damaged items, or cancellations, please contact TidyVella through our website’s Contact page.
We will work with you to resolve your concerns fairly and in accordance with applicable consumer protection laws.